Triage Tool
Simplify complex pathways and make information easier to access
Overview
Our Triage Tool combines an interactive visual journey, guided assessments and a flexible resource area to simplify complex pathways and make information easier to access. It helps users find the right support faster while making things clearer, improving self-service and easing the demand on frontline teams.
It can be tailored to multiple topics—such as Equipment and Adaptations, Dementia, Mental Health, Special Educational Needs and more—making it a versatile tool for a wide range of needs.
Features
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Custom illustrated graphics
Bespoke visuals designed around your pathways and requirements for clear, engaging navigation.
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Fully responsive and accessible
A layout and interaction style that works seamlessly for all users on any device.
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Smart guided assessment
Dynamic questions that surface tailored advice, resources and a personalised results page.
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Flexible resource area
Upload and group documents and links for public use or lock them down as a professional-only zone.
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Insightful reporting tools
Track commonly selected questions and concern areas to guide service planning and improvements.
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Multi-topic flexibility
Easily adapted for areas like Equipment & Adaptations, Dementia, Mental Health, SEND and more.
Benefits
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Simplified information
Visual journeys help users explore options and find clarity quickly.
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Improved access to support
Tailored recommendations guide users to ideas and services they may not even know exist.
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Data-driven decisions
Reporting provides hard evidence to identify demand, gaps and priority areas.
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Enhanced self-service
Users can independently find answers and support, reducing pressure on frontline teams.
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Varied learning styles
Ideal for people who prefer visual information over text-heavy content.
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Grows with your needs
Flexible enough to support multiple topics and adapt as your services evolve.
