Feedback
Collect and review feedback from your users.
PPL’s Feedback Module makes it easy to capture meaningful insight from your users.
With quick page ratings for fast, in-the-moment reactions and an optional comments field for extra context, you can understand what’s working and what needs attention. For more detailed input, the full feedback form lets users share longer responses, giving you richer information to improve your content, services and overall user experience.
Features
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Customisable style
Choose star ratings, smiley faces or imagery that fits your brand
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Centralised feedback hub
All feedback is stored within the CMS making it easy to access in one place
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Smart filtering
View feedback by page, site section or date range with just a few clicks
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Export to Excel
Quickly download feedback for reporting or deeper analysis
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Page-level visibility
Instantly see which page each rating or comment refers to
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Flexible input options
Support both quick ratings and full-length feedback submissions
Benefits
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Instant insight
Quick ratings show how your content performs in real time.
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Richer context
Optional comments help you to understand why users rated a page a certain way
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Spot issues fast
Identify confusing or underperforming content quickly.
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Continuous improvement
Data-drive feedback helps you to refine pages with confidence
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Boost user engagement
Simple, low-effort feedback encourages more people to share their views.
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Better decision-making
Combine ratings and full feedback to prioritise the changes that matter most